Call and Conversion Analytics for Call Centers
KEYMETRIC HELPS CALL CENTERS INCREASE PRODUCTIVITY BY WHILE DELIVERING TRANSPARENT VISIBILITY INTO THE INFORMATION CUSTOMERS ARE LOOKING FOR AND WHY THEY ARE CALLING.
For some customer service and support call centers, the ability to lower inbound call volumes by even 5% can represent substantial cost savings.
KeyMetric can help you improve call center efficiencies by tracking where and how your customers are searching for information, including the actual search terms and queries they are using, and how
they eventually made contact. By knowing the content your customers are seeking you can improve the availability and visibility of online information sources to help transition phone calls to self-help resources.
For inbound sales and business centers, KeyMetric will help you better understand which advertising, content, and messaging is delivering phone calls and engagements. Improve special offers and incentives. Increase sales closure rates. Improve ROI.
WITH KEYMETRIC YOU KNOW WHERE, WHEN AND HOW YOUR CUSTOMERS ARE SEARCHING FOR VALUABLE INFORMATION - EVEN WHEN THEY PICK UP THE TELEPHONE.
KeyMetric GetCalls API
Using the
KeyMetric GetCalls API, KeyMetric call and conversion data can be integrated in real-time with third-party call center and reporting tools
to support extended analysis and decision-making cycles.
KeyMetric Enterprise Edition
For call centers that have telephony services already tightly integrated into their business processes and applications,
KeyMetric Enterprise Analytics provides all the power of KeyMetric Campaign and Call Analytics, combined with the integration benefits of
KeyMetric GetCalls API, plus the capability to integrate with your existing third-party telephony providers and systems to capture phone call data.
KeyMetric is the only call tracking tool on the market capable of integrating with your existing telephony services to avoid excessive increases in phone number
and per minute charges required with competitor solutions.
Experience the KeyMetric Difference Today
KeyMetric recognizes your need to measure the value of technology without the liability of a long-term commitment. All our services are month-to-month with no contracts, cancellation fees, or penalties.
Call KeyMetric today at (877) 873-9708 to find out how you can dramatically increase conversion rates and improve return on investment (ROI) from online and offline
advertising in just a few short weeks.
The Power of KeyMetric
- Track inbound phone calls from Google, Yahoo, Bing, Twitter, Facebook, affiliate placements, and hundreds of additional domains and sources.
- Advanced Intelligent Number Insertion (INI) to accurately track and measure online traffic sources, conversions, and engagements.
- Detailed caller demographic reports including caller id, name, address, city, state, and more.
- Understand how and why customers are engaging your business to improve online content and help information.
"According to [Yahoo!] data, 92% of all online searches result in an offline conversion."
John Kim - Sr. Director
Yahoo Search Marketing [
eComXpo 2007]
